Overview
Submission reminders automatically notify team members when lot counts are due. The reminder system uses a three-level hierarchy — global defaults, auction-level overrides, and location-level overrides — so you can fine-tune reminder behavior at every level.Global Defaults
System-wide schedule managed by super admins
Auction Overrides
Per-auction schedules managed by auction admins
Location Overrides
Per-location schedules for specific needs
Schedule Hierarchy
Reminder schedules follow an inheritance model. Lower levels override higher levels, and any field left blank inherits from the parent:| Level | Who Manages | Scope |
|---|---|---|
| Global | Super Admin | All auctions without their own schedule |
| Auction | Owner / Admin | All locations in that auction without their own schedule |
| Location | Owner / Admin | A single location |
When no schedule is configured at any level, reminders are not sent. The system only sends reminders when at least a global default schedule exists.
How Inheritance Works
- The system checks for a location-level schedule first
- If none exists, it falls back to the auction-level schedule
- If none exists, it falls back to the global default schedule
- If no schedule exists at any level, no reminders are sent
Schedule Modes
Reminders can operate in two modes:Interval Mode
Send reminders at regular intervals within a time window.| Setting | Description | Example |
|---|---|---|
| Start Time | When reminders begin each day | 7:00 AM |
| End Time | When reminders stop each day | 5:00 PM |
| Interval | Minutes between reminders | Every 60 minutes |
Deadline Mode
Send reminders before specific deadlines.| Setting | Description | Example |
|---|---|---|
| Deadlines | Times when submissions are due | 10:00 AM, 2:00 PM, 5:00 PM |
| Advance Reminders | Minutes before each deadline to send a reminder | 30 minutes, 15 minutes |
Configuring Global Defaults
Only Super Admins can configure global default schedules.
Configuring Auction-Level Reminders
If you disable the auction-level override, all locations in this auction revert to the global default schedule (if one exists).
Configuring Location-Level Overrides
Location overrides let you customize reminders for specific locations that have different operational hours or submission requirements.Open Reminder Settings
From your auction’s Settings > Reminders page, scroll to the Location Overrides section
Day-of-Week Overrides
Each schedule (at any level) can have per-day overrides. This lets you customize reminders for specific days or disable them entirely on certain days.Adding Day Overrides
Customize Per-Day Settings
For enabled days, optionally override the start time, end time, and interval (or deadlines). Fields left blank inherit from the parent schedule.
Common Day Override Patterns
| Pattern | Configuration |
|---|---|
| No weekend reminders | Disable Saturday and Sunday |
| Early start on Mondays | Override Monday start time to 6:00 AM |
| Shorter Friday schedule | Override Friday end time to 3:00 PM |
| Extra reminders on sale days | Override specific days with shorter intervals |
Smart Skip
The reminder system includes a smart skip feature that avoids sending unnecessary reminders. When a team member has already submitted data for the current period, the system skips the next reminder for that location. This reduces notification fatigue and rewards teams that stay ahead of schedule.Smart skip evaluates submissions at the location level. If a location has received a submission within the current reminder interval, the reminder is skipped for all assigned members of that location.
Schedule Preview
The Schedule Preview provides a visual timeline showing when reminders will be sent for each day of the week. This helps verify your configuration before saving. The preview displays:- Timeline bars for each day showing the active reminder window
- Dots indicating when each reminder will fire
- Disabled days shown as grayed-out rows
- Inherited vs overridden settings highlighted per day
Troubleshooting
Reminders are not being sent
Reminders are not being sent
Check these items:
- Verify a schedule exists at the global, auction, or location level
- Ensure the schedule is enabled (not disabled)
- Check that the current day of the week is not disabled in day overrides
- Verify the current time falls within the start/end time window
- Confirm that the Edge Function
dispatch-remindersis deployed and running
Reminders arrive at wrong times
Reminders arrive at wrong times
Possible causes:
- Schedule times are in the wrong timezone
- A location override is overriding the expected schedule
- Day overrides are changing the times for specific days
- Check the schedule preview to verify expected reminder times
- Review the inheritance badge to confirm which schedule level is active
- Check day-of-week overrides for the affected day
Some team members don't receive reminders
Some team members don't receive reminders
Possible causes:
- User has disabled push notifications on their device
- User has disabled email reminders in their profile
- User is not assigned to the affected location
- No active web push subscription or push token
- Ask the user to check notification permissions in device settings
- Check the user’s email reminder preference in their profile
- Verify the user is assigned to the correct location
- Have the user re-enable browser push notifications if using the admin dashboard
Too many reminders being sent
Too many reminders being sent
Solutions:
- Increase the interval between reminders (e.g., 60 → 120 minutes)
- Narrow the start/end time window
- Disable reminders on low-activity days using day overrides
- Smart skip should prevent duplicate reminders — check that submissions are being recorded correctly